Privacy Policy

Last Updated: January 1, 2026

1. Introduction

Roof Expert USA – Laredo ("we," "us," or "our") operates this website (https://laredotx.roofexpertusa.com/) as an independent emergency roofing referral and contractor dispatch service. This Privacy Policy informs users of our policies regarding the collection, use, and disclosure of personal information when using our website or phone dispatch lines.

2. Information We Collect

When you contact us by phone or submit an emergency service inquiry form, we may collect the following personal details:

• Your full name and preferred contact telephone number
• Property street address, city, and zip code
• Type of roofing problem (e.g., active leak, wind damage, missing shingles)
• Property classification (residential, commercial warehouse, retail facility)
• Technical data automatically provided by web browsers (IP address, device type, timestamp)

3. How We Use Your Information

We collect and process your information exclusively to:

• Facilitate emergency referral routing to independent roofing contractors serving Laredo and surrounding counties.
• Enable the assigned independent contractor to contact you directly to confirm travel ETA, site access, and scope of work.
• Maintain operational logs to verify service delivery and quality assurance.
• Comply with applicable state and federal laws.

4. Information Sharing & Third-Party Contractors

We do NOT sell, rent, or trade your personal information to third-party telemarketers or unrelated advertisers. Because we operate an emergency contractor referral service, when you request roofing assistance, you explicitly authorize us to transmit your contact details and address to qualified independent roofing contractors operating within our South Texas referral network so they may contact you regarding your roofing service request.

5. Data Security

We implement standard administrative and technical safeguards designed to protect your personal information against unauthorized access, loss, or misuse. However, no transmission over the Internet or cellular network is guaranteed 100% secure.

6. Contact Us

If you have questions regarding this Privacy Policy or wish to have your submitted contact information removed from our intake logs, please contact our dispatch desk at (888) 208-4155 or visit our parent domain at roofexpertusa.com.